Privacy Policy

1. Who We Are

This Privacy Policy explains how RavynLTD ("RavynLTD", "we", "us" or "our") collects, uses, shares, and protects your personal data when you visit our website, contact us, apply to Ravyn Academy, or otherwise engage with our services.

For the purposes of the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, RavynLTD is the "controller" responsible for your personal data. We are committed to protecting your privacy and handling your data in an open, transparent, and lawful manner.

Controller: RavynLTD
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company registration number: [insert Companies House number]
ICO registration reference: [insert ICO data protection registration number]
Contact: contact@ravynltd.com

2. The Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity and contact data — your name, email address, company or organisation name, job title, telephone number, and any other details you provide.
• Enquiry and communications data — the content of messages you send us through our contact form, by email, or otherwise, and our correspondence with you.
• Academy application data — information you provide if you apply to or enquire about Ravyn Academy, such as your educational background and area of interest.
• Technical and usage data — your IP address, browser type and version, device information, time zone setting, operating system, and information about how you use our website, collected through cookies and similar technologies.
• Marketing and preferences data — your preferences in receiving marketing from us and your communication preferences.

We do not intentionally collect any "special category" personal data (such as data about your health, race, religion, or political opinions), nor data relating to criminal convictions. Please do not provide such information to us unless we specifically request it.

3. How We Collect Your Data

• Directly from you — when you complete a form on our website, email or call us, apply to Ravyn Academy, or otherwise communicate with us.
• Automatically — as you interact with our website, we collect technical and usage data through cookies and similar technologies. See our Cookie Policy for details.
• From third parties — we may receive technical data from analytics providers and information from publicly available sources, such as a company website or a professional network, where relevant to a potential engagement.

4. How and Why We Use Your Data

Under the UK GDPR we must always have a lawful basis for processing your personal data. We rely on the following lawful bases, depending on the purpose:

• To respond to your enquiries and provide our services — on the basis of taking steps at your request prior to entering a contract, the performance of a contract, or our legitimate interests in operating and growing our business.
• To manage Ravyn Academy applications and enrolment — on the basis of taking steps at your request, the performance of a contract, or our legitimate interests.
• To send you marketing communications — on the basis of your consent, or our legitimate interests where permitted by law, in each case subject to your right to opt out at any time.
• To operate, secure, and improve our website — on the basis of your consent (for non-essential cookies) and our legitimate interests in maintaining a safe, effective website.
• To comply with our legal and regulatory obligations — on the basis of compliance with a legal obligation.
• To establish, exercise, or defend legal claims — on the basis of our legitimate interests in protecting our business.

Where we rely on legitimate interests, we have carried out a balancing assessment to ensure those interests are not overridden by your rights. You may ask us for further information about this assessment at any time.

5. Marketing

We will only send you marketing communications where we are permitted to do so. You can ask us to stop sending marketing at any time by following the unsubscribe link in any message or by emailing contact@ravynltd.com. Opting out of marketing will not affect any processing we carry out to provide our services to you or to comply with the law.

6. Cookies

Our website uses cookies and similar technologies. Non-essential cookies are only set with your consent. For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.

7. Who We Share Your Data With

We may share your personal data with the following categories of recipients, who are required to keep it secure and to use it only for the purposes for which we disclose it:

• Service providers acting as our processors — including website hosting, content management, email, and analytics providers who help us run our business and website.
• Professional advisers — including lawyers, accountants, insurers, and auditors where necessary.
• Regulators and authorities — where we are required to do so by law.
• Successors in title — in the event that we sell, transfer, or reorganise our business or assets.

We do not sell your personal data to any third party.

8. International Transfers

Some of our service providers are based outside the United Kingdom. Where we transfer your personal data outside the UK, we ensure a similar degree of protection by relying on an adequacy decision ("adequacy regulations") made by the UK government, the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, or another safeguard recognised under UK data protection law. You can ask us for a copy of the safeguards we use.

9. How We Keep Your Data Secure

We have put in place appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. We limit access to your personal data to those who have a genuine business need to know it, and they are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected personal data breach and will notify you and the Information Commissioner's Office of a breach where we are legally required to do so.

10. How Long We Keep Your Data

We will only retain your personal data for as long as is necessary to fulfil the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. To decide the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and the applicable legal requirements. Where data is no longer required, we will securely delete or anonymise it.

11. Your Rights

Under UK data protection law, you have the following rights in relation to your personal data:

• The right to be informed about how we use your personal data (which this notice provides).
• The right of access to a copy of the personal data we hold about you.
• The right to rectification of inaccurate or incomplete personal data.
• The right to erasure (the "right to be forgotten") in certain circumstances.
• The right to restrict processing of your personal data in certain circumstances.
• The right to data portability, allowing you to obtain and reuse your data.
• The right to object to processing based on our legitimate interests and to direct marketing.
• Rights relating to automated decision-making and profiling — we do not currently make decisions producing legal or similarly significant effects based solely on automated processing.
• The right to withdraw consent at any time, where we rely on consent to process your data.

To exercise any of these rights, please contact us at contact@ravynltd.com. You will not usually have to pay a fee, and we will respond within one month. We may need to verify your identity before acting on your request.

12. Complaints

If you have a concern about how we handle your personal data, we would ask that you contact us first so we can try to resolve it. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at any time via ico.org.uk or by calling 0303 123 1113.

13. Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy notice of every website you visit.

14. Children's Privacy

Our website and services, including Ravyn Academy, are intended for adults and university students. We do not knowingly collect personal data from children under the age of 16. If you believe we have inadvertently collected such data, please contact us so we can delete it.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: contact@ravynltd.com
Address: RavynLTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom